State Farm® Insurance Agent Jay Killen
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Lee Willey
January 12, 2026
"I have been connected with the Jay Killen office for several years now and they have always provided great service. They are quick to reply to messages and very clear about their communication. Great service, every time! Thank y’all!"
Will Hurst
January 9, 2026
"I've had State Farm for many, many years and can always count on Sarah or Casey helping me with whatever I need. Their care for customers shows by how they interact, with professionalism and helpful attitudes!"
"Thank you so much for your kind words, Will! We're thrilled to hear that Sara and Casey have consistently provided you with the professional and caring service you deserve. Your loyalty means a lot to us, and we're always here to help with whatever you need!"
AJ Z
January 6, 2026
"Great experience, I was able to walk right in and get the help i need right away/ questions answered versus calling a 1800 number and sitting on hold for an hour."
"Thank you so much for your wonderful review! We're thrilled to hear that you had a seamless experience and received prompt assistance. Providing personalized, timely support is very important to us, and your feedback means a lot. Please don't hesitate to reach out if you need anything else!"
Caroline Melton
January 3, 2026
"I’ve had a great experience with State Farm for life insurance. The process was straightforward, the rates were competitive, and my agent took the time to clearly explain my options without any pressure. It’s reassuring to know my family is protected by a company that’s reliable and easy to work with. Highly recommend."
"Thank you so much for your kind words and positive feedback! We're thrilled to hear that you had a smooth experience and felt supported throughout the process. Providing clear information and competitive rates is very important to us, and we're glad your agent could assist you effectively. Your family's protection and peace of mind are our top priorities. We truly appreciate your recommendation!"
Samantha Thames
January 3, 2026
"The State Farm insurance staff are very knowledgeable and made navigating my insurance needs easy and stress-free."
"Thank you so much for your wonderful review, Samantha! We're delighted to hear that our team made your insurance experience easy and stress-free. Providing knowledgeable and supportive service is our goal, and your feedback means a lot to us. If you ever need anything else, we're here to help!"
Christina Parker
January 3, 2026
"This office is great! The lady that answers the phone is so sweet and professional! Highly recommend!"
"Thank you so much for your kind words! We're thrilled to hear that our team made a positive impression with their professionalism and friendliness. Your recommendation means a lot to us! If you ever need anything, we're here to help."
Kenny Childers
January 3, 2026
"I have been a client of State Farm and Jay Killen for almost 20 years and have never experienced anything but the best service and professionalism from the entier team. I deal with Casey McCarter most often and she is very friendly and helpful. I would recommend Jay Killen without hesitation."
"Thank you, Kenny! We truly appreciate your thoughtful review and are glad our team could provide you with professional and friendly service. Your recommendation means a great deal to us. Please feel free to reach out anytime—we’re always here to assist you!"
Tracy Snow
January 2, 2026
"Nice people at the Jay Killen-State Farm office. Very professional and helpful over the phone."
"Thank you so much for your kind words, Tracy! We're glad to hear that our team at the Jay Killen-State Farm office provided you with professional and helpful service over the phone. We appreciate your feedback and are always here to assist you!"
Daniel Todd
January 2, 2026
"Had a policy with them for 20 years and always helpful. They were extremely helpful today helping me file a claim against another insurance for a wreck."
"Thank you so much for your loyalty over the past 20 years, Daniel! We're glad to hear that our team was able to assist you promptly and effectively with your claim. Providing helpful and reliable service is our top priority, and your continued trust means a lot to us. If you need anything else, we're always here to support you!"
Susan Houdek
December 12, 2025
"Everyone at the office is very helpful."
"Thank you so much for your kind words! We're thrilled to hear that you found our team helpful. We strive to provide excellent service and support to all our clients. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your feedback!"
Sylvia Price
November 22, 2025
"I LOVE my State Farm Agents Jay and Casey. Went in to add a new vehicle, went very smoothly, and ended up reviewing everything else we have with them. Took away things we didn’t need and added new things we did. Very helpful in explaining things I didn’t understand. I have been with Jay Killen State Farm for 20+ years and I couldn’t be happier."
"Thank you so much for your kind words and continued trust over the past 20+ years! We're delighted to hear that your experience adding a new vehicle and reviewing your coverage was smooth and helpful. We're always here to make sure you have exactly what you need and understand your options. We truly appreciate your loyalty and look forward to serving you for many more years to come!"
Dave Osborn
November 20, 2025
"We recently moved into the area and needed homeowners insurance. Casey was able to assist even though we were in the Midwest, getting everything we needed done quickly and correctly the first time. Knowing that, once we got into our new home, we went right back to Casey to handle our auto and others policies we needed to move. Again, very quickly and correctly handled and gave us everything we needed. Outstanding service and looking forward to working with this office for years to come!"
"Thank you so much for your wonderful review! We’re thrilled to hear that Casey and our team were able to assist you quickly and accurately during your move from the Midwest. It means a lot to us that you trusted us with your homeowners, auto, and other insurance needs. We look forward to continuing to provide you with outstanding service for many years to come! Welcome to the area!"
Ann Hines
October 26, 2025
"Wonderful office staff! I especially love being greeted by the office dog, Rico!"
"Thank you for your kind words! We're so glad you enjoy visiting our office—and Rico loves the attention too! We appreciate your support and look forward to assisting you again soon"
Scott Hines
October 26, 2025
"This office is the best!"
"Thank you so much for your fantastic feedback! We're thrilled to hear you think our office is the best. We look forward to continuing to provide you with excellent service!"
Stephanie Treadway
October 22, 2025
"State Farm has exceeded our insurance needs tremendously. From the quick call back and friendly service Janet is always fast and Available to help at any time. The prices for my bundle packages is the cheapest I have found . Thanks, State Farm ! Tracy does a great job at answering any questions I ever have"
"We’re thankful for your feedback and wonderful review ! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
Gail
October 3, 2025
"As new homeowners in South Carolina, Casey was very helpful in setting up and explaining our policy! Thanks so much!"
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
Doug Stiglmeier
September 30, 2025
"Competitive pricing and first class Customer Service lead me to the Jay Killen Agency after 45 years with Liberty Mutual! Spend the time to compare and you too may find it worth your time!"
"Thank you so much for your kind words and for choosing the Jay Killen Agency after so many years with your prior company! We’re thrilled to hear that our competitive pricing and customer service have made a positive impression. We truly appreciate you taking the time to share your experience and recommend us to others. If you ever need anything, please don’t hesitate to reach out!"
Aaron Wright
June 16, 2025
"Was quoted for both homeowners and auto. A day an a half before close the incorrect homeowners amount was listed on the closing disclosure. I called the agency and was told that the rep who quoted me is no longer there and they cant figure out what she did (I have the quote in writing broken down by cost per line). While they were helpful today in trying to fix it. it caused a complete unnecessary firedrill. They didnt honor the quote. I was also told I had to call and make a payment as soon as I closed or I wouldnt have coverage on the new house. Also incorrect information as the attorneys send a check to them because I pay the entire year at closing confirmed by the manager at the office As soon as this house closes I will be shopping insurance and I will never use State Farm again. I do not recommend State Farm especially this agency."
"Thank you for taking the time to share your experience, and I’m truly sorry to hear about the challenges you faced with your homeowners and auto insurance quotes. I understand how stressful it must have been to encounter discrepancies so close to your closing date, and I apologize for any confusion and frustration this caused. It’s concerning to hear that the quote provided was not honored and that you received conflicting information regarding your payment and coverage. We aim to provide clear and accurate information, and I regret that we fell short in this instance. Your feedback is invaluable, and it will help us improve our communication and processes in the future. I appreciate your acknowledgment of the assistance you received while trying to resolve the issue, and I would like to assure you that we take your concerns seriously. If you are open to it, I would welcome the opportunity to discuss your experience further and see if there’s any way we can address your concerns before you make your final decision. Thank you again for your feedback."
j honeycut
June 11, 2025
"Casey Mccarter is the BEST in the business!!! She is so efficient and knowledgeable. She has been amazing for years !!! She always gets the job done and cares about her clients needs. She truly is the BEST in the business when you need insurance policies. She is quick , organized, and always knows her product. Nobody does a better job for our insurance! They are LUCKY to have her...and so am I! Thank you Casey for always doing such an amazing job!"
"Thank you so much for your kind words! We're thrilled to hear about your positive experience with Casey. She truly goes above and beyond for her clients, and it’s wonderful to see her hard work and dedication recognized. Your feedback means a lot to us, and we’re grateful to have you as part of our community. If you ever need anything in the future, don’t hesitate to reach out!"
Brian Smithson
May 17, 2025
"I have been with Jay Killen's State Farm agency for almost 28 years and they have always been very helpful and responsive whenever I needed them. Just today I phoned from a car dealership about switching coverage to a new vehcile while trading in another. I had a binder and temporary insurance card in my inbox within five minutes. I cannot ask for any more than that. Thank you!"
"Thanks Brian, it means a lot coming from a long-time customer like you. Thank you so much for the kind words and for your loyalty to State Farm and our Agency. We're thrilled to hear that you had such a positive experience with our team, especially during your recent vehicle switch. Providing quick and responsive service is our top priority, and we're glad we could meet your needs promptly. If you ever need anything else, don't hesitate to reach out. We appreciate your trust in us!"
Debbie Dickerson
May 16, 2025
"Just moved to SC and have been a State Farm customer for years and in many states! Jay Killen's office staff has been excellent and responded to my questions and insurance needs quickly!"
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Kelsey Munsey
May 5, 2025
"Super helpful, informative, and even gave me info on nearby DMVs . Made my moving process (vehicle wise ) very easy for me ."
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Elena Johnson
May 2, 2025
"Always a great experience!"
"Thank you for the positive feedback! We appreciate your business and look forward to continuing to serve you! I hope all is well with you and the family."
Laurie Noble
April 30, 2025
"My experience with Casey McCarter has been top notch!! She is extremely professional, responsive, and helpful. Excellent customer service!!!"
"We appreciate your rating and review! We are delighted to know you had a great experience with Casey at our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
christie klugh
April 29, 2025
"This location is very efficient, courteous, and handles your needs in a quick and timely manner."
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."